Building Bridges Lessons from Problem-Solving in Viet Nam
Asian Development Bank | May 2018
Abstract
This study of the Central Mekong Delta Region Connectivity Project in Viet Nam was conducted jointly by the Office of the Special Project Facilitator and the Viet Nam Resident Mission of the Asian Development Bank (ADB). The project was classified Category A for both involuntary resettlement and environmental safeguards. However, despite its significant impacts, a range of innovative tools and approaches contributed to a complex and multifaceted, project-level Grievance Redress Mechanism (GRM) that was able to effectively handle more than 950 complaints. This joint case study documents successful experiences and best practices, and also analyzes the operation of various enablers before offering important lessons for ADB operations staff and ADB-assisted project partners about how to devise and implement similar GRMs for problem-solving in their future projects.
Citation
Asian Development Bank. 2018. Building Bridges Lessons from Problem-Solving in Viet Nam. © Asian Development Bank. http://hdl.handle.net/11540/8469. License: CC BY 3.0 IGO.Keywords
Results-Based Monitoring And Evaluation
Project Evaluation & Review Technique
Project Evaluation
Program Evaluation
Performance Evaluation
Operations Evaluation
Evaluation Methods
Evaluation
Development projects
Physical infrastructure
Soft infrastructure
Infrastructure finance
Infrastructure bonds
Transport infrastructure
Roads
Highways
Railways
Ports
Airports
Pipelines
Water supply
Power production
Power transmission
Power distribution
Telecommunications
Infrastructure connectivity
Cross border connectivity
Project impact
Development projects
Program management
Performance appraisal
Project appraisal
Technology assessment
Cumulative effects assessment
Grievance procedures
Participatory monitoring and evaluation
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