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    Building Bridges Lessons from Problem-Solving in Viet Nam

    Asian Development Bank | May 2018
    Abstract
    This study of the Central Mekong Delta Region Connectivity Project in Viet Nam was conducted jointly by the Office of the Special Project Facilitator and the Viet Nam Resident Mission of the Asian Development Bank (ADB). The project was classified Category A for both involuntary resettlement and environmental safeguards. However, despite its significant impacts, a range of innovative tools and approaches contributed to a complex and multifaceted, project-level Grievance Redress Mechanism (GRM) that was able to effectively handle more than 950 complaints. This joint case study documents successful experiences and best practices, and also analyzes the operation of various enablers before offering important lessons for ADB operations staff and ADB-assisted project partners about how to devise and implement similar GRMs for problem-solving in their future projects.
    Citation
    Asian Development Bank. 2018. Building Bridges Lessons from Problem-Solving in Viet Nam. © Asian Development Bank. http://hdl.handle.net/11540/8469. License: CC BY 3.0 IGO.
    Keywords
    Results-Based Monitoring And Evaluation
    Project Evaluation & Review Technique
    Project Evaluation
    Program Evaluation
    Performance Evaluation
    Operations Evaluation
    Evaluation Methods
    Evaluation
    Development projects
    Physical infrastructure
    Soft infrastructure
    Infrastructure finance
    Infrastructure bonds
    Transport infrastructure
    Roads
    Highways
    Railways
    Ports
    Airports
    Pipelines
    Water supply
    Power production
    Power transmission
    Power distribution
    Telecommunications
    Infrastructure connectivity
    Cross border connectivity
    Project impact
    Development projects
    Program management
    Performance appraisal
    Project appraisal
    Technology assessment
    Cumulative effects assessment
    Grievance procedures
    Participatory monitoring and evaluation
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    Citable URI
    http://hdl.handle.net/11540/8469
    Metadata
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    building-bridges-problem-solving-viet-nam.pdf (7.836Mb)
    Author
    Asian Development Bank
    Theme
    Evaluation
    Infrastructure
     
    Copyright 2016-2021 Asian Development Bank Institute, except as explicitly marked otherwise
    Copyright 2016-2021 Asian Development Bank Institute, except as explicitly marked otherwise