Australian SME micro-offshoring in the Philippines: Opportunities and challenges
Ross, Peter K.; O’Hagan, Mike | January 2017
Abstract
An increasing number of Philippine-based business process outsourcing (BPO) centers, however, are targeting Australian SME clients by offering micro-offshoring services that reduce the transaction costs. This Policy Note examines the BPO sector and considers the potential economic and social gains of this Notesexpanding niche market. Such gains include entrepreneurial opportunities for local firms and overseas investors and the creation of new relatively well-paid jobs for Filipino professional workers and graduates. These developments are expected to foster the growth of the Filipino middle class. This Note is based on a research conducted in 2016 on the BPO sector in Metro Manila and Clark Freeport Zone in Angeles City, Pampanga. Data were obtained through interviews and discussions with BPO managers, Australian SME clients, and other relevant persons. The paper is further supported by the long-term industry experience and knowledge of one of the authors.
Citation
Ross, Peter K.; O’Hagan, Mike. 2017. Australian SME micro-offshoring in the Philippines: Opportunities and challenges. © Philippine Institute for Development Studies. http://hdl.handle.net/11540/6845.Keywords
ADB
Employment
Performance appraisal
Project failure
Project impact
Project appraisal
Development projects
Program management
Performance appraisa
Job Evaluation
Evaluation
Performance Evaluation
Program Evaluation
The Development Agenda
Staff Development
Skills Development
Asian Development Bank
Results-Based Monitoring And Evaluation
Project Evaluation & Review Technique
Project Evaluation
Program Evaluation
Performance Evaluation
Operations Evaluation
Evaluation Methods
Career development
Job analysis
Self-evaluation
Supervisors
Vocational guidance
Cumulative effects assessment
Grievance procedures
Participatory monitoring and evaluation
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