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    Australian SME micro-offshoring in the Philippines: Opportunities and challenges

    Ross, Peter K.; O’Hagan, Mike | January 2017
    Abstract
    An increasing number of Philippine-based business process outsourcing (BPO) centers, however, are targeting Australian SME clients by offering micro-offshoring services that reduce the transaction costs. This Policy Note examines the BPO sector and considers the potential economic and social gains of this Notesexpanding niche market. Such gains include entrepreneurial opportunities for local firms and overseas investors and the creation of new relatively well-paid jobs for Filipino professional workers and graduates. These developments are expected to foster the growth of the Filipino middle class. This Note is based on a research conducted in 2016 on the BPO sector in Metro Manila and Clark Freeport Zone in Angeles City, Pampanga. Data were obtained through interviews and discussions with BPO managers, Australian SME clients, and other relevant persons. The paper is further supported by the long-term industry experience and knowledge of one of the authors.
    Citation
    Ross, Peter K.; O’Hagan, Mike. 2017. Australian SME micro-offshoring in the Philippines: Opportunities and challenges. © Philippine Institute for Development Studies. http://hdl.handle.net/11540/6845.
    Keywords
    ADB
    Employment
    Performance appraisal
    Project failure
    Project impact
    Project appraisal
    Development projects
    Program management
    Performance appraisa
    Job Evaluation
    Evaluation
    Performance Evaluation
    Program Evaluation
    The Development Agenda
    Staff Development
    Skills Development
    Asian Development Bank
    Results-Based Monitoring And Evaluation
    Project Evaluation & Review Technique
    Project Evaluation
    Program Evaluation
    Performance Evaluation
    Operations Evaluation
    Evaluation Methods
    Career development
    Job analysis
    Self-evaluation
    Supervisors
    Vocational guidance
    Cumulative effects assessment
    Grievance procedures
    Participatory monitoring and evaluation
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    Citable URI
    http://hdl.handle.net/11540/6845
    Metadata
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    pidspn1702.pdf (550.9Kb)
    Author
    Ross, Peter K.
    O’Hagan, Mike
    Theme
    Development
    Evaluation
     
    Copyright 2016-2020 Asian Development Bank Institute, except as explicitly marked otherwise
    Copyright 2016-2020 Asian Development Bank Institute, except as explicitly marked otherwise