An Analysis of the Philippine Business Process Outsourcing Industry
Magtibay-Ramos, Nedelyn; Estrada, Gemma; Felipe, Jesus | March 2007
Abstract
"Nedelyn Magtibay-Ramos, Gemma Estrada, and Jesus Felipe provide an analysis of the business process outsourcing (BPO) industry in the Philippines. The paper provides a profile of the BPO sector; makes comparisons with other large BPO providers; and uses input–output tables to estimate intersectoral linkages and the potential impact of the sector on employment. Constraints on the sector’s growth are discussed."
Citation
Magtibay-Ramos, Nedelyn; Estrada, Gemma; Felipe, Jesus. 2007. An Analysis of the Philippine Business Process Outsourcing Industry. © Asian Development Bank. http://hdl.handle.net/11540/1849. License: CC BY 3.0 IGO.ISSN
1655-5252
Keywords
Development Challenges
Asian Development Bank
Development Management
Skills Development
Performance Evaluation
Evaluation Methods
Evaluation
Job Evaluation
Staff Development
Economic development
Standard of living
Trade development
Employment
Performance appraisal
Needs assessment
Input output analysis|ADB
Employment
Performance appraisal
Project failure
Project impact
Project appraisal
Career development
Vocational training
Labor policy
Manpower policy
Promotions
Career development
Job analysis
Participative management
Grievance procedures
Supervisors
Vocational guidance
Labor policy
Rural manpower policy
Career development
Applications for positions
Affirmative action programs
Labor turnover
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Citable URI
http://hdl.handle.net/11540/1849Metadata
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