Building Capacity for Grievance Redress Mechanisms:Complaint Handling in Development Projects:Office of the Special Facilitator
Asian Development Bank | September 2011
Abstract
This publication details a framework, and a few practical suggestions, for how best to build the capacity of an organization (with a focus on its personnel) to manage an effective grievance redress mechanism (GRM). It includes an explanation of what is meant by the often misunderstood term "capacity," and how it applies to the tasks associated with making a GRM work well.
Citation
Asian Development Bank. 2011. Building Capacity for Grievance Redress Mechanisms:Complaint Handling in Development Projects:Office of the Special Facilitator. © Asian Development Bank. http://hdl.handle.net/11540/714. License: CC BY 3.0 IGO.Keywords
Governance
Corporate Governance Reform
Governance Approach
Governance Quality
Public Sector Projects
Public Sector Reform
Government
Institutional Framework
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http://hdl.handle.net/11540/714Metadata
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