Accountability: Finding a Voice: ADB helps empower stakeholders in a remote area of Indonesia to work together to seek solutions to concerns about project mplementation
Oswald, Karin | July 2006
Abstract
Some may ask how a complaint contributes to empowerment. In the case of the CERDP complaint—the consultation phase is in itself a strictly participatory process. Good communication with all parties is part and parcel of this. Professional interpreters and translators are essential, as are the open and transparent procedures required. Each step of the complaints process is thoroughly explained, and each communication translated. In the case of the CERDP complaint, complainants’ comments were sought and published. Complainants were given the opportunity to make informed decisions at every stage of the complaints process.
Citation
Oswald, Karin. 2006. Accountability: Finding a Voice: ADB helps empower stakeholders in a remote area of Indonesia to work together to seek solutions to concerns about project mplementation. © Asian Development Bank. http://hdl.handle.net/11540/3492. License: CC BY 3.0 IGO.Keywords
Development Challenges
Asian Development Bank
Development Management
Skills Development
Performance Evaluation
Evaluation Methods
Evaluation
Job Evaluation
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http://hdl.handle.net/11540/3492Metadata
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