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Complaints from Beneficiaries: A Valuable Resource for Project Implementation

dc.contributor.authorRobert C May
dc.contributor.authorKarin Oswald
dc.contributor.authorPieter Smidt
dc.date.accessioned2015-03-18T12:24:29Z
dc.date.available2015-03-18T12:24:29Z
dc.date.issued2009-12-15
dc.identifier.urihttp://hdl.handle.net/11540/2794
dc.description.abstractProblems often arise in large and complex projects, leading to complaints from intended beneficiaries. The Asian Development Bank’s Earthquake and Tsunami Emergency Support Project in Indonesia established several avenues for receiving and responding to complaints at the project level. The complaint-handling systems provided feedback about problems and enabled their early resolution before they escalated into difficult issues, resulting in smoother project implementation.
dc.languageEnglish
dc.publisherAsian Development Bank
dc.rightsCC BY 3.0 IGO
dc.rights.urihttp://creativecommons.org/licenses/by/3.0/igo
dc.titleComplaints from Beneficiaries: A Valuable Resource for Project Implementation
dc.typeBriefs
dc.subject.expertJob Evaluation
dc.subject.expertEvaluation
dc.subject.expertPerformance Evaluation
dc.subject.expertProgram Evaluation
dc.subject.expertThe Development Agenda
dc.subject.expertStaff Development
dc.subject.expertSkills Development
dc.subject.expertAsian Development Bank
dc.subject.adbADB
dc.subject.adbEmployment
dc.subject.adbPerformance appraisal
dc.subject.adbProject failure
dc.subject.adbProject impact
dc.subject.adbProject appraisal
dc.subject.naturalCareer development
dc.subject.naturalJob analysis
dc.subject.naturalSelf-evaluation
dc.subject.naturalSupervisors
dc.subject.naturalVocational guidance
dc.title.seriesKnowledge Showcases
dc.title.volume22
dc.contributor.imprintAsian Development Bank
oar.themeDevelopment
oar.themeEvaluation
oar.adminregionSoutheast Asia Region
oar.countryIndonesia
oar.identifierOAR-003565
oar.authorMay, Robert C
oar.authorOswald, Karin
oar.authorSmidt, Pieter
oar.importtrue
oar.googlescholar.linkpresenttrue


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  • ADB Knowledge Showcases
    The Asian Development Bank’s (ADB) Knowledge Showcases series highlights innovative ideas, creative solutions, or good practices resulting from the projects, technical assistance, and other initiatives of ADB. It aims to draw readers to delve deeper into the back story of the project, promote further discussion and research, and ultimately encourage replication and expansion where applicable.

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