Complaint Handling in the Rehabilitation of Aceh and Nias (English): Experiences of the Asian Development Bank and Other Organizations
Asian Development Bank | October 2010
Abstract
An effective system for complaint handling is a key element of a good development project. This reader presents the experiences and lessons learned in handling complaints under the Asian Development Bank-assisted Earthquake and Tsunami Emergency Support Project in Indonesia, and similar initiatives supported by other organizations, in the rehabilitation of Aceh and Nias following the disasters there in December 2004 and March 2005. The book will contribute to capacity building for complaint handling within local governments in Aceh and Nias as well as provide a wider sharing of experiences within governments and nongovernment organizations in Indonesia and beyond. A summary of lessons and recommendations draws together common strands from the 18 papers presented.
Citation
Asian Development Bank. 2010. Complaint Handling in the Rehabilitation of Aceh and Nias (English): Experiences of the Asian Development Bank and Other Organizations. © Asian Development Bank. http://hdl.handle.net/11540/142. License: CC BY-NC-ND 3.0 IGO.Print ISBN
978-971-561-847-2
Keywords
Governance
Governance Approach
Policy Development
Environmentally Sustainable Development
Ecodevelopment
Development policy
Government programs
Environment impact assessment
Show allCollapse
Citable URI
http://hdl.handle.net/11540/142Metadata
Show full item record
Users also downloaded
-
CAREC Transport and Trade Facilitation Strategy 2020
(Asian Development Bank, 2013-10-24)The Central Asia Regional Economic Cooperation (CAREC) Transport and Trade Facilitation Strategy (TTFS) was refined to account for changes in the CAREC Program since 2008, particularly expanded membership and the new strategic framework (CAREC 2020). ... -
Accountability Mechanism: Listening to Communities Affected by ADB-Assisted Projects and Enhancing Development Effectiveness
(Asian Development Bank, 2009-03-15)In May 2003, ADB approved a new accountability mechanism to replace the previous Inspection Function. The mechanism was established to provide better access for people adversely affected by ADBassisted projects to voice and seek solutions to their ... -
Managing Reforms for Development: Political Economy of Reforms and Policy-Based Lending Case Studies
(Asian Development Bank, 2013-01-01)The book’s intended readers are development practitioners involved in the policy reform process. It aims to help them understand political economy factors that shape actual outcomes, and to simplify the complexities of policy reform. Successful reform ...