Measuring Institutional Performance in Pakistan: Can governance indices help?

Abstract

In Pakistan, several efforts have been made to measure the government performance at national and sub-national levels. Our efforts build on an existing framework for measuring service delivery. Though the previous tool, which has been applied to study the select federal government ministries includes supply side governance and accountability indicators, there is, however, a need to also incorporate demand side indicators to capture community satisfaction from publicly provided services. In this study, an effort has been made to formulate an augmented index and by using survey data, application of this index on three public sector entities has been analyzed. Results show that this approach has the benefit of validating supply and demand side information and perceptions.